Shipping policy

WHERE DO WE DELIVER?

We deliver to the UK Mainland Only, to regular domestic and commercial premises.

Depending on the product(s) you wish to order, may be able to dispatch to the following areas, but this will be outside of our normal practice:

  • Scottish Highlands
  • Channel Islands
  • Isle of Wight

We currently do not ship outside the United Kingdom, nor permit collection from overseas courier/collection agencies for overseas shipments.

For expensive appliances, we can only ship to the registered cardholder's address only. This helps to prevent fraudulent purchases and transactions and protects the interests of both ourselves and our customers.

All orders are reviewed upon receipt and inspected by a member of staff.  We reserve the right to cancel & refund orders if they fall outside this rule.

In special circumstances, we reserve the option to offer an alternate delivery address to customers at our discretion.

HOW MUCH IS DELIVERY?

We try to keep our delivery rates as simple as possible.  The charge for delivery to England and Wales addresses is as follows:

  • Order Value Under £100 : £10
  • Order Value £100 and above are FREE

We try to keep our delivery rates as simple as possible.  The charge for delivery to Scotland addresses is as follows:

  • Order Value Under £750 : £40
  • Order Value £750 and above are FREE

We may not deliver certain goods or there may be additional charges if delivering products to the following areas:

  • Scottish Highlands
  • Channel Islands
  • Isle of Wight

We urge any customer from any of the above areas to contact us directly so we can advise and give the best service possible to get your order to you.

*POSTCODES IV, KW1-KW14, PA34, PA, PH, PH41, AB, DD, FK, KA, KY, LD, LL, ML, PL, SA, SY, TD, TQ, TR DELIVERIES HAVE AN ADDITIONAL SHIPPING CHARGE ON PALLET AND PARCEL DELIVERIES.

PALLETS - You will be called with the shipping price after the order is made (usually between £40 - £80 depending on Postcode)

PARCELS/ BAGS - You will be called with the shipping price after the order is made (usually between £3 - £18 depending on Postcode)

 

HOW QUICK WILL DELIVERY BE?

Most items on our site are kept in stock and if an order is placed before 2.00pm will be delivered next working day

We only deliver on working weekdays. We do not deliver on Weekends or Bank Holidays. (If desperate for Saturday Delivery, please call and ask, and we may be able to help at an extra courier charge)

We try to deliver all orders at the earliest possible opportunity, however, the dispatch time can be affected by stock availability and delivery location. In the unlikely event that the delivery time falls outside this estimated dispatch period, a member of the sales team will contact you within 24 working hours of your order being placed.

Please be aware that delivery lead times are only approximate, and we accept no liability with regard to any failed or delayed deliveries. We would advise that you do not schedule an installer until you are in receipt of your goods, and they have been checked for any damage or discrepancies.

We will not be liable for any costs incurred for late or failed deliveries if goods are not checked before an installer has been arranged.

If you have an urgent requirement, please contact us, and we can stock check and inform you of the lead time for your delivery area.

HOW ARE THE GOODS DELIVERED?

The type of delivery is dependent on the product(s) you have purchased.


Small Items (Parcels & Bags)

Smaller items are dispatched via a recorded courier service. All small items should arrive 24 - 48 hours after dispatch  

This is an all-day delivery slot so your item can be with you anytime up until 6pm. Our courier should Text (if mobile provided) or email with 1 hour time slot. 

We have tracking facilities, and can track your order if for any reason it has not arrived or delayed.

Large Items (Boilers And Appliances)


Larger items such as Boilers, Radiators and Hot Water Cylinders are delivered generally on a Pallet Service, so please ensure you have adequate space for delivery and where possible, ensure access to your premises (doorways, path, driveway) is clear of any obstructions, our drivers are only insured to deliver to the threshold of a property, it is down to the customer to ensure they are capable of handling goods within their own premises upon receipt.

Please contact us if you have any queries regarding the delivery of large appliances to your property.
Heavy and bulky items must be often handled by 2 people and whilst a delivery driver will assist as much as they can during delivery, it is down to the customer to ensure they manoeuvre and store delivered items safely to avoid accident, injury, or damage to the property or product.

Please dispose of any packaging safely and with consideration to the environment.